FAQ

About Nagoya University ID and PW

I forgot my password.

Password inquiries require an application form. Please read,download the application form, and send the completed form to e-office@media.nagoya-u.ac.jp.

Students at Tsurumai Campus and Taiko Campus can apply at the Academic Affairs Section of their faculty.

For more information, please contact TEL: 058-789-3903 or Email: e-office@media.nagoya-u.ac.jp

My Nagoya University ID is not working.

Problems that prevent you from logging in may occur in the following cases.

1.I don't know my Nagoya University ID and password.

Your Nagoya University ID is printed on the back of your student ID card issued by Nagoya University, below the barcode.
The ID is a combination of Roman letters and numbers.
Please refer to https://icts.nagoya-u.ac.jp/en/services/nuid/ for the Nagoya University ID.

2.I cannot enter my Nagoya University ID and password on the Authentication Test Page:https://icts.nagoya-u.ac.jp/aut .

I have not taken the information security training for new students.
→　Please take the new student information security training.　https://ist.nagoya-u.ac.jp/portal
I cannot use my password.
→　Please apply for a password reissue.　https://icts.nagoya-u.ac.jp/en/services/nuid/#password

3.I was able to enter my Nagoya University ID and password on the Authentication Test Page:https://icts.nagoya-u.ac.jp/aut , but I cannot enter the Authentication code.

What is an Authentication code?
→　About Authentication Seed registration method:https://icts.nagoya-u.ac.jp/en/services/nuid/CAS/mfa_cas_seed_registration.html and register.
An error is displayed even if I enter a 6-digit code.
→　Please register the certification seed again.　https://auth-mfa.nagoya-u.ac.jp/gauth-manager/
I should have been able to register the authentication seed, but I cannot use it.
→　Contact IT Help Desk　https://icts.nagoya-u.ac.jp/en/helpdesk.html

4.I can log in to the Authentication Test Page:https://icts.nagoya-u.ac.jp/aut , but I cannot use other services.
→　Contact IT Help Desk　https://icts.nagoya-u.ac.jp/en/helpdesk.html

For other information about CAS authentication of Nagoya University IDs, please see the following page.
Single Sign On with CAS Service　https://icts.nagoya-u.ac.jp/en/services/nuid/CAS/

I cannot use the TACT.

The organization account (THERS account) is required to use the TACT.

For other information about TACT, please see the following pages.
→　Inquiries about TACT: https://media.ac.thers.ac.jp/tact/how_to_use/en/

About Center Laboratory

I left something in the facility.

Lost and found items in the Center Laboratory are kept in the Information Media Office. For items dropped at the Satellite Laboratories, please ask the respective administration departments of the Satellite Laboratories.

Use during a Class：https://icts.nagoya-u.ac.jp/en/media/use/seminar.html

When can I use the facility to study by myself?

The Center Laboratory is available for individual study in classrooms when class is not in session, from Monday to Friday from 8:00 a.m. to 6:00 p.m.(Excluding holidays)

As a rule, each laboratory is closed during periods when there are no lectures, such as summer vacation.

I want to know what software is installed on the lab's terminals.

Check the software page.
https://icts.nagoya-u.ac.jp/en/media/use/software.html

I want to use C language or Fortran on Windows OS.

C language:

Cygwin ／　gcc
MinGW ／ gcc

Fortran:

Cygwin ／ gfortran
MinGW ／ gfortran

I want to use the Center Laboratory or Satellite Laboratory, but I cannot log in to the terminal.

If you are using a lab terminal for the first time, you need to change your Nagoya University ID password in advance.

Please access the Change Password page and change your Nagoya University ID password.

I seem to have exceeded my file capacity limit and I have the problem that I cannot save my file.

Please save the necessary files to a USB flash drive. After that, please delete and organize the files you have created yourself in the terminal. If you are not sure which files to delete, please contact the Information Media Office or User Support.

The operation of Mozilla Firefox and Google Chrome is slow.

For Firefox:

If you are running Firefox, quit Firefox, and put the entire folder named “Firefox” in the Z drive into the trash.
Log off or restart the computer.
Log in again, then start Firefox and make sure it works properly.

For Google Chrome:

If you are running Chrome, quit Chrome, and put the entire folder named “Chrome” in the Z drive into the trash.
Log off or restart the computer.
Log in again, then start Chrome and make sure it works properly.

I connected the USB flash drive to the terminal, but there is no response.

You may not be able to view the external storage device immediately while the terminal is running.

Please connect the USB flash drive a short time after logging in.

When attempting to remove a USB flash drive from the terminal, a warning message appears.

Close all open files and then remove the USB flash drive.

If the application is still running, close the application and then remove the USB flash drive.

If you still get a warning after closing all applications and files, log off from the terminal. You can safely remove the USB flash drive after logging off.

FAQ