Frequently Asked Questions
Questions and consultations are accepted through the Q & amp; A SYSTEM. Before asking a question or consultation, check the FAQ to see if there are any similar questions.
Inquiries about the THERS Account
The THERS Account Help Center has been established as a dedicated support desk for the THERS Account, MS365 (using the THERS Account), and Institute Mail. Please contact this person.
When an Information Incident occurs
Please refer to the following page.
IT help desk
The Information and Communications Headquarters has established the "IT Help Desk" as an integrated consultation service for information services. The "IT Help Desk" is intended to contribute to the resolution of problems that arise in day-to-day operations as a "Yorozu Help Desk" covering information systems in general, such as information devices, networks, and information security for members of the University.
For mechanism account, MS365 (mechanism account), and Email by THERS account (email account in the format of xxx.yyyy@s.mail.nagoya-u.ac.jp), we have a mechanism account help center as a dedicated support desk. Please contact us from this submission form.
| Location | Information Technology Center, 1st Floor (Information Environment Department) |
|---|---|
| Reception and response time | Weekdays 8:30～17:00（Excluding national holidays） |
| Reception Method | TEL 052-747-6389（Dial-in） Inquiries via the Web https://qa.icts.nagoya-u.ac.jp/ Mail it-helpdesk[at]icts.nagoya-u.ac.jp You can come directly to the "IT help desk" for consultation. |
Contact List for Inquiries
| Main Business Activities | Contact Information | TEL |
|---|---|---|
| Consultation service for general information services (IT help desk) | IT help desk | 052-747-6389 |
| Matters relating to information security | Information Security Office | 052-789-4393 |
| Operations related to shared use (supercomputers, etc.) | Information Systems Operations Division | 052-789-4354 |
